The complete guide to Conversation Design terminology

Everything you need to know to speak like a bot

Intents, expressions, NLP, context, entities, values,… So much to learn, so much you don’t understand — yet. In this article, I will explain to you the most important terminology in plain English, so you too can learn how to speak chatbot fluently.

Let’s go!

Artificial intelligence (AI)

Artificial intelligence is an extensive field, one I couldn’t dream of covering in this article. So I’ll keep it short and simple:

AI technology makes it possible for bots to “learn” by discovering certain patterns in user data. Bots can apply these patterns to similar but different problems without needing extra training from a human. This ability gives them the “intelligence” to perform tasks, solve problems, and manage information without human intervention.

AI ethics

AI will have a significant impact on how humanity will develop in the near future. Or in short: AI has the potential to “change the world”. From self-driving cars to predictive policing and autonomous weapons that can kill without any human intervention — With these applications come complex ethical issues that are the subject of ongoing debate.

What should we humans do with these systems? What should these systems do themselves? What risks do they involve? And how can we control these risks…