The complete guide to Conversation Design terminology

Everything you need to know to speak like a bot

Tess Tettelin

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Intents, expressions, NLP, context, entities, values,… So much to learn, so much you don’t understand — yet. In this article, I will explain to you the most important terminology in plain English, so you too can learn how to speak chatbot fluently.

Let’s go!

Artificial intelligence (AI)

Artificial intelligence is an extensive field, one I couldn’t dream of covering in…

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Tess Tettelin

Conversation Design Lead at Sinch. Writing about technology, human behaviour and anything else that crosses my mind.